Privacy Policy

Skafari Industries ("Skafari," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our websites, services, and applications (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our Services, including:

• Account Information: Name, email address, phone number, mailing address, and password when you create an account.
• Billing Information: Payment card details, billing address, and transaction history. Payment card numbers are processed by our third-party payment processors and are not stored on our servers.
• Domain Registration Data: Registrant contact information as required by ICANN and domain registries.
• Support Communications: Information you provide when contacting our support team, including chat transcripts, emails, and phone call records.
• Content: Files, data, and materials you upload to or store on our Services.

1.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Log Data: IP address, browser type and version, operating system, referring URL, pages visited, date and time of access, and duration of visit.
• Device Information: Device type, unique device identifiers, and screen resolution.
• Usage Data: Features used, actions taken, service configuration, and performance metrics.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. See Section 6 for more details.

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and fraud prevention services.
• Domain registries and WHOIS databases.
• Business partners and resellers.
• Publicly available sources.

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Providing and maintaining the Services	Performance of contract
Processing payments and billing	Performance of contract
Sending service-related communications (outage alerts, maintenance notices, account updates)	Performance of contract / Legitimate interest
Providing customer support	Performance of contract
Improving and developing the Services	Legitimate interest
Detecting, preventing, and addressing fraud, abuse, and security issues	Legitimate interest / Legal obligation
Sending marketing communications (with your consent)	Consent
Complying with legal obligations	Legal obligation
Enforcing our Terms of Service	Legitimate interest

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, data hosting, email delivery, analytics, customer support, and fraud detection. These providers are contractually obligated to use your information only as necessary to provide their services to us.

3.2 Domain Registration

If you register a domain through our Services, your registration information may be shared with domain registries and made available through WHOIS databases as required by ICANN policies. We offer WHOIS privacy protection to help shield your personal information from public WHOIS queries.

3.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. After account termination, we retain your information for a reasonable period to:

• Comply with legal obligations (e.g., tax and accounting requirements).
• Resolve disputes and enforce agreements.
• Prevent fraud and abuse.

Hosted content is retained for 30 days after account termination to allow for data retrieval, after which it is permanently deleted. Backup copies may persist in our systems for up to 90 days before being fully purged.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest (AES-256).
• Regular security audits and vulnerability assessments.
• Access controls and authentication requirements for employees.
• Physical security measures at our data center facilities.
• Incident response procedures and breach notification protocols.

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly notifying you of any breach that may affect your personal information.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Services to function, including authentication, session management, and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve the user experience. We use privacy-focused analytics that do not track individual users across websites.
• Preference Cookies: Remember your settings and preferences (e.g., language, theme) to personalize your experience.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness. These are only set with your consent.

6.2 Managing Cookies

You can manage your cookie preferences through your browser settings or our cookie consent tool. Note that disabling essential cookies may affect the functionality of the Services. Most browsers allow you to block or delete cookies; refer to your browser's help documentation for instructions.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request a machine-readable copy of your data.
• Objection: Object to processing of your information based on legitimate interests.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in any marketing email or through your account settings.

To exercise these rights, contact us at privacy@skafari.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal information internationally, we implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities.
• Data processing agreements with our service providers.
• Compliance with applicable data transfer frameworks.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out: You may opt out of the sale or sharing of your personal information. Skafari does not sell personal information.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent local laws. In addition to the rights listed in Section 7:

• You have the right to lodge a complaint with your local data protection authority.
• We process your data based on the legal bases described in Section 2.
• For data transfers outside the EEA, we rely on standard contractual clauses or other approved mechanisms.

Our designated representative for GDPR inquiries can be contacted at privacy@skafari.com.

11. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@skafari.com.

12. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website, sending you an email, or through an in-app notification at least 30 days before the changes take effect. We encourage you to review this policy periodically. Your continued use of the Services after any changes indicates your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Skafari Industries
Privacy Team
Email: privacy@skafari.com
Website: skafari.com

For data protection inquiries in the EU, you may also contact our Data Protection Officer at dpo@skafari.com.